Shipping Policy
At Bohubesh Sports, we aim to process and deliver your orders safely and within the estimated delivery timeframe. This Shipping Policy explains our order processing, delivery timelines, shipping charges and other delivery-related information.
1. Order Processing
Orders are processed after successful order confirmation and payment verification, where applicable.
Processing time may vary depending on product availability, order quantity, customization requirements and other factors. Customized jerseys and team kits may require additional processing time compared with ready-to-ship products.
2. Delivery Within Kolkata
Bohubesh Sports offers delivery within Kolkata and selected surrounding locations. Eligible orders may be delivered within approximately 2 days, subject to product availability, order processing and the delivery location.
The 2-day delivery timeline is an estimated service for eligible products and locations and is not guaranteed in circumstances beyond our reasonable control.
3. Delivery Across India
We ship products to eligible locations across India through available courier and delivery partners.
Estimated delivery time may vary depending on the destination, courier service, product availability and other operational circumstances. The estimated delivery information available during checkout or communicated at the time of order should be considered the applicable estimate.
4. Shipping Charges
Shipping charges, where applicable, are displayed during the checkout process or communicated before order confirmation.
Promotional free-shipping offers may be available on selected orders, products or locations. Any applicable conditions for a free-shipping offer will be communicated at the time of purchase.
5. Customized Orders
Customized jerseys, team kits and other personalized products may require additional processing time because they are produced or printed according to customer specifications.
Customers should carefully verify names, numbers, sizes, logos and other customization details before confirming an order.
6. Order Tracking
Where shipment tracking is available, tracking information may be provided after the order has been dispatched.
Tracking information may take some time to become active after dispatch depending on the courier service.
7. Delivery Delays
Delivery may be delayed due to circumstances including adverse weather, public holidays, courier disruptions, incorrect or incomplete delivery addresses, high order volumes, transportation issues or other circumstances beyond our reasonable control.
If your order is delayed, please contact us with your order ID so that we can assist you with the available shipment information.
8. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, phone number, PIN code and other required information.
Bohubesh Sports may not be responsible for delays or additional delivery charges resulting from incorrect, incomplete or inaccessible delivery information provided by the customer.
9. Failed Delivery
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, or delivery is otherwise unsuccessful, the courier may attempt redelivery or return the shipment according to its applicable procedures.
Customers may be contacted to arrange a suitable delivery resolution where possible.
10. Damaged or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible with your order ID and clear photographs or videos showing the issue.
Such cases will be reviewed in accordance with our Return & Refund Policy.
11. Contact Us
If you have questions regarding shipping or the delivery of your order, please contact Bohubesh Sports through our Contact Us page and provide your order ID where applicable.